Refund Policy

1. Damaged or Defective Items:

   • If you receive a damaged or defective product, please contact our customer support within 7 days of delivery.

   • We will arrange for a replacement or issue a full refund, including shipping charges.

2. Change of Mind:

   • If you change your mind about your purchase, you can request a refund within 14 days of receiving the item.

   • The product must be unused, in its original packaging, and accompanied by the purchase receipt.

   • Return shipping costs are the responsibility of the customer.

3. Refund Process:

   • Once we receive the returned item and verify its condition, we will initiate the refund process.

   • Refunds will be credited to the original payment method within 5-7 business days.

Return Policy

1. Eligibility for Returns:

   • To be eligible for a return, the item must be in its original condition, including all accessories and packaging.

   • Customized or prescription eyewear cannot be returned unless they are defective.

2. Return Procedure:

   • Contact our customer support at info@browlineeyewear.com to initiate the return process.

   • We will provide you with a return authorization number (RMA) and instructions on how to proceed.

3. Return Shipping:

   • Securely package the item and include the RMA number.

   • Ship the item to our designated return address (provided by our customer support).

   • We recommend using a trackable shipping method to ensure safe delivery.

4. Restocking Fee:

   • A restocking fee of 10% may apply to returns for change of mind or non-defective items.

   • This fee covers inspection, repackaging, and restocking costs.

Exchanges

1. Size or Style Exchanges:

   • If you need a different size or style, we accept exchanges within 14 days of delivery.

   • The exchanged item must be in its original condition and accompanied by the purchase receipt.

2. Exchange Procedure:

   • Follow the same return procedure mentioned above.

   • Specify the desired size or style for the exchange.

Note: Our refund and return policies are subject to change. Please refer to our website for the most up-to-date information.If you have any questions or need assistance, feel free to reach out to our customer support team. We appreciate your trust in Browline Eyewear!